Help centre

A title says “no source”

That means no provider returned a playable file for it right now. Try again in a few minutes — sources are re-resolved on demand and often come back.

If it is a specific episode, open the title page and pick another episode; individual episodes can go missing while the season is fine.

Playback stops or buffers

Press Refresh under the player to resolve a fresh source. If the picture never appears but sound plays, the file is HEVC and your browser cannot decode it — we now ask for the H.264 encode automatically, so a refresh is usually enough.

On mobile data, a lower tier plan caps you at 720p or 1080p, which also reduces buffering.

Languages and subtitles

Where a title has dubs, the player shows audio chips under the video. Subtitles listed on the title page come from the catalogue; track support is rolling out title by title.

Billing

The trial is 7 days. You can cancel in two clicks from Settings → Plan & billing and keep access until the end of the paid period.

Invoices are listed in the same place. For a refund, contact us with the payment id.